REFUND POLICY

Thank you for choosing containiaonline.com. We hope you are satisfied with your purchase. If you have any issues with your order, please contact us in accordance with the refund policy below, and we will do our best to assist you.

1. Return Request Period

If you are not satisfied with the items you received, you may submit a return request within 30 days of receipt.

Before submitting a return request, please contact us with your order details and a description of the issue so we can review your request.

2. Return Conditions

To ensure your return request is processed smoothly, the items must meet the following conditions:

The items remain unused;
The items are in their original packaging with all accessories intact;
The items show no signs of man-made damage, usage, or other issues that would prevent resale.

Certain special items may not be eligible for return due to hygiene, safety, or other reasons; please contact customer service to confirm specific eligibility.

3. Refund Process

We will begin processing your refund request once we receive and inspect the returned items.

Upon approval, the refund will be issued via the original payment method.

Refund processing time: Within 3 business days.

The actual time it takes for funds to appear in your account may vary depending on the processing speed of your bank or payment provider.

4. Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Once an order has entered the shipping process, it may no longer be possible to cancel it; in this case, you may apply for a return in accordance with our return policy after receiving the items.

5. Product Issues

If the items you received have quality issues, are damaged, or do not match your order details, please contact us promptly and provide relevant photos or a description of the problem.

We will assist you in resolving the issue based on the specific circumstances.

6. Contact Us

If you have any questions regarding refunds, returns, or your order, please contact us:

Company Name: Containia LLC
Email: support@containiaonline.com